Refund policy

Return window
You have 30 days from delivery to request a return. Items must be unused and in their original packaging.

How to start a return
To begin a return, email us at hello@fnfdesign.ca with your order number and a brief description of the issue. Once we approve the return, ship the item to the address below. Return shipping is the customer's responsibility; use any carrier, but pick one with tracking or delivery confirmation, as we are only able to issue refunds for returns we receive. Items sent back without an approved return cannot be accepted.

Form & Function Design
117 Dulmage Crescent
Carleton Place, Ontario, Canada
K7C 0E6

Damaged, defective, or wrong item
Email us within 30 days with a photo. We'll replace or refund it, usually without asking you to ship it back.

Custom and digital items
Custom commissions (Design Requests) and digital files (STL downloads) are non-refundable once production has started or the file has been delivered.

Cancelling an order
We build to order and ship within 1 to 3 business days, so cancellations are only possible before your order ships. Once a label is created and the parcel is on its way, we are not able to cancel it. Email us at hello@fnfdesign.ca as soon as possible and we will cancel it if it has not left yet.

International orders
Customs duties, taxes, and import fees are determined by your country and are the customer's responsibility. They are not included in our prices or shipping cost. United States orders are the exception, because duties and import charges are prepaid there, so there is nothing to pay on delivery. Please contact us before refusing or abandoning a shipment, because we can almost always help. Outside Canada and the US, carriers do not send refused or unclaimed parcels back to us. They are destroyed, so nothing comes back for us to receive. A refund is only possible where a parcel is physically returned to us, and in that case we refund the product cost (not the original shipping, duties, or return-shipping charges). Where a parcel is refused or left unclaimed and never reaches us, we are not able to issue a refund. As a small Canadian business we would much rather sort it out with you first, so please reach out.

Refunds
Once we receive and inspect your return, we'll let you know whether it has been approved. If approved, the refund is issued to your original payment method within 10 business days. Please allow some additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your return and you still haven't seen it, contact us at hello@fnfdesign.ca.